Privacy Policy
Last Updated: June 2026
This Privacy Policy explains how Clocktower Weddings & Events (“we”, “our”, “us”) collects, uses and protects your personal information when you visit our website, purchase tickets, complete forms, or contact us.
1. Who We Are
Clocktower Weddings & Events operates events including The Auchincruive Hoedown and other festivals, weddings and corporate events.
Website: www.clocktowerevents.co.uk
If you have any questions regarding this Privacy Policy, please contact us through our website.
2. Information We Collect
We may collect the following information:
Information You Provide
- Name
- Email address
- Telephone number
- Billing address
- Booking information
- Event registration information
- Information submitted through enquiry forms
Payment Information
Payments are processed securely through third-party payment providers. We do not store your full card details on our servers.
Website Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Referring website
- Cookies and analytics information
3. How We Use Your Information
We use your information to:
- Process ticket purchases and bookings
- Provide customer support
- Send booking confirmations and event information
- Communicate important event updates
- Manage event attendance
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and misuse
4. Marketing Communications
Where you have provided consent, we may send you:
- Event updates
- Special offers
- Future event announcements
- News and promotional information
You may unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails.
Transactional emails relating to your booking may still be sent where necessary.
5. Event Photography & Video
Photography and video recording may take place at our events.
By attending our events, you acknowledge that photographs or video footage may be taken in which you may appear.
These images may be used for:
- Social media
- Website content
- Promotional materials
- Future event marketing
If you have concerns regarding photography or filming, please speak to a member of our event team.
6. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties where necessary, including:
- Payment processors
- Email marketing providers
- Event management systems
- Website hosting providers
- Professional advisers
- Regulatory or law enforcement authorities where legally required
All third parties are required to protect your information appropriately.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain booking records
- Meet legal and accounting requirements
- Resolve disputes
When information is no longer required, it will be securely deleted.
8. Cookies
Our website uses cookies to:
- Improve website functionality
- Remember preferences
- Analyse website traffic
- Support marketing activities
You may control cookies through your browser settings.
Please note that disabling cookies may affect website functionality.
9. Your Rights
Under UK GDPR and data protection legislation, you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your information where applicable
- Restrict or object to processing
- Request transfer of your data
- Withdraw consent where processing is based on consent
Requests can be submitted through our website contact form.
10. Data Security
We take reasonable technical and organisational measures to protect your information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
However, no internet transmission can be guaranteed to be completely secure.
11. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies.
12. Changes To This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page and become effective immediately upon publication.
13. Contact
If you have any questions regarding this Privacy Policy or how your data is handled, please contact us through:
Website: www.clocktowerevents.co.uk
By using our website, purchasing tickets, or attending our events, you acknowledge that you have read and understood this Privacy Policy.